According to surveys, 85% of employees experience conflict at work, causing stress, disengagement, and decreased productivity. Managers spend about 15% of their time resolving conflicts. In fact, personnel conflicts cost...

Performance issues. Disciplinary action. Termination for cause. If you’re a frontline manager or HR professional, your job requires that you hold all kinds of difficult workplace conversations with employees. This...

One of every manager’s most important responsibilities is to oversee the performance of their employees. However, effective performance management is an acquired skill, and there are several key steps to...

If you want to be a corporate leader, the first step is to communicate like one—and we can help. In this skill-building session, we show you how to sound and...

It’s a given: providing great customer service is the key to retaining clients and customers—and attracting new ones. And no matter how good your customer service is, there is always...

We all come in contact with difficult people, in business and in life. Sometimes, we get a little difficult, too! In this fascinating webinar, we provide tools and strategies for...

You know the importance of good communication at work. You know that when a project goes sideways, it’s often due to miscommunication. But you may not know why it happens....

This webinar is must-see viewing for every new HR associate or manager, and a great refresher course for experienced professionals. In this primer, we review key tools for guiding employee...

From pre-employment job offer letters to post-employment COBRA notifications, employers have many, many documentation responsibilities. In this hands-on webinar, we walk through the necessary documentation of the entire employment lifecycle....

A full one-third of new hires quit within the first six months of employment. Often, it’s because they feel neglected, overwhelmed, or out of place. However, thoughtful orientation and onboarding...